Privacy Policy

Who We Are

This Privacy Policy applies solely to the information collected through our website, Healthier SideUp, and is valid for all visitors to our site. It outlines the types of information we collect and how it is used.

Consent

By accessing or using our website, Healthier SideUp, you indicate your acceptance of our Privacy Policy and agree to be bound by its terms. If you do not agree to the policy, please refrain from using our site.

Information we collect

We may collect various types of information when you use our website, including but not limited to:

Personal information, such as your name, email address, and contact information, when you sign up for an account or subscribe to our newsletter.
Usage data, such as information about how you interact with our website, including pages visited, links clicked, and search queries.
Device and browser information, such as IP address, browser type and version, and device type.
Information about your location, including location data from your device.

We may also collect other information as required by law or as necessary to provide our services. Please note that the above list is not exhaustive and the actual data that we collect may vary depending on the specific features and services provided by our website.

How we use your information

The information we collect from you may be used for the following purposes:

To provide, maintain, and improve our website and services.
To personalize and enhance your experience on our website.
To respond to your inquiries and provide customer support.
To send you promotional materials and other marketing communications.
To conduct research and analysis to improve our website and services.
To comply with legal and regulatory requirements.
To detect, prevent, and address fraud and other illegal activities.

Additionally, we may also use your information to contact you in the event of any changes to our website or services or in case of any security updates. We may also share your information with third parties, such as service providers, to perform certain business-related functions, such as sending you email, analyzing data, providing marketing assistance, and providing customer service. We will not sell, rent or share your information with any third parties for their own marketing or advertising purposes without your express consent.

Log files

The Healthier SideUp follows industry standard practices by collecting log files when visitors access our website. This information is collected by hosting companies as part of their analytics service and it is standard across all websites. The information recorded in log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is not linked to any personally identifiable information. We use this information to analyze trends, administer our website, track user movement, and gather demographic information. This helps us to understand how visitors interact with our website and to improve the overall performance and user experience of our website. Additionally, log files can be used for security purposes, such as detecting and preventing fraudulent or malicious activities.

Cookies and web beacons

The Healthier SideUp, like many other websites, uses cookies to store information about visitors and their preferences. This information is used to customize the content of our website based on the visitors browser type and other information. Cookies help us to optimize the user experience by remembering preferences and the pages that were accessed on our website. The information collected by cookies is also used to analyze website usage and to improve our websites performance.

For more information about cookies and how they are used, you can refer to the article What Are Cookies from Cookie Consent.

Third-party privacy policies

The Healthier SideUps Privacy Policy only applies to our website and the information that we collect and use. It does not apply to other advertisers or websites that may be linked to or from our website. Therefore, we advise you to consult the respective Privacy Policies of these third-party websites for more detailed information about their practices and instructions on how to opt-out of certain options. You have the option to disable cookies through your individual browser settings. For more detailed information on cookie management with specific web browsers, please visit the browsers website.

Please be aware that disabling cookies may affect the functionality of some websites, including Healthier SideUp. If you choose to disable cookies, certain features or services may not be available to you, and you may have a limited experience when using our website.

CCPA privacy rights

Under the California Consumer Privacy Act (CCPA), California consumers have certain rights regarding their personal data. These rights include the right to request disclosure of the categories and specific pieces of personal data that a business has collected about them, the right to request that a business delete any personal data that has been collected, and the right to request that a business not sell their personal data.

If you are a California resident and would like to exercise any of these rights, please contact us. We will respond to your request within one month of receiving it. Please note that we may need to verify your identity before fulfilling your request. Please be aware that certain information may be exempt from these rights under CCPA, such as information that is necessary for us to complete a transaction, provide a good or service requested by the consumer, or for our compliance with legal obligations.

Cancellation And Refund Policy

Clients can request a refund within 40 days for the one-year plan and 30 days for the six-months plan of their enrollment.
Refunds will be processed promptly upon request.
Refunds are not offered for other plans as it is assumed that clients have made an informed decision.
The business takes pride in its services and aims to provide the best possible support and guidance to help clients achieve their fitness goals.
If you are not satisfied with your coach, you can ask to change your coach anytime.

GDPR data protection rights

Under the General Data Protection Regulation (GDPR), EU citizens have certain rights regarding their personal data. These rights include:

The right to be informed: EU citizens have the right to be informed about the collection and use of their personal data.
The right of access: EU citizens have the right to access the personal data that is being held about them.
The right to rectification: EU citizens have the right to have inaccurate or incomplete personal data rectified.
The right to erasure: EU citizens have the right to have their personal data erased in certain circumstances. This is also known as the right to be forgotten.
The right to restrict processing: EU citizens have the right to request that the processing of their personal data be restricted in certain circumstances.
The right to data portability: EU citizens have the right to receive their personal data in a format that allows them to reuse it for their own purposes across different services.
The right to object: EU citizens have the right to object to the processing of their personal data in certain circumstances. If you are an EU citizen and would like to exercise any of these rights, please contact us. We will respond to your request within a month of receiving it, and may need to verify your identity before fulfilling your request. Please note that certain information may be exempt from these rights under GDPR, such as information that is necessary for us to comply with legal obligations.